“Ombudsman Management” is a platform for the internal management of ombudsman data, aimed at the public sector (States, Municipalities, public bodies and others). It is an integrated system for receiving, processing and responding to manifestations, such as Suggestions, Requests, Complaints, Compliments and Complaints, together with the Business Intelligence system where it allows the manager to view information, main indicators and complete management of the Ombudsman sector, giving greater transparency and social participation to public management.
CAB's Ombudsman Management System has a multitude of benefits and features, such as:
- Single system for receiving, processing and responding to the user;
- Processing system that allows maintaining the privacy of citizens following the guidelines of the LGPD (Law No. 13,709/18) and LAI (Law No. 12,527/11);
- Integration with database analysis systems;
- Bring management closer to its target audience;
- Issuance of a reliable database on the reality of the sector;
- System that allows an interactive and personalized analysis of the database, allowing greater detail and a more systemic view of referrals and evolution of the main indicators that influence management;
- Analysis of several databases at the same time in interconnected graphs;
- Elaboration of customized analysis panels with the main information of the municipality;
- Possibility of creating an online working group with the main collaborators to reach the goals;
- Great diversity of graphs for better analysis of goals and indicators;
- Complete reports of all manifestations received.
We believe that this system, in addition to complying with the legislation, will facilitate the entire Ombudsman's management process, in a practical, objective, robust way, that is, a complete system.
We assist in the implementation and structuring of the sector. Schedule a demo!